Travelers weigh-in on common air travel dilemmas such as: rude recliners, armrest hogs, nonstop talkers, screaming children and personal space invaders.

Plymouth, MN (May 13, 2013) – For most, traveling by air is a very casual affair – long gone are the days of dressing up; also often absent are clear rules of etiquette, particularly when airplanes are flying full.So, in a nationwide survey,Travel Leaders Group asked Americans across the country how they would handle uncomfortable – yet fairly common – air travel situations. Nearly 70% of flyers would say something directly to the passenger in front of them if their personal space was “invaded” with an article of clothing and/or someone’s hair, but almost half (48.9%) would sit quietly and say nothing if they were stuck in a middle seat and had no access to either armrest. The series of “What would you do?” travel dilemma questions were part of a survey conducted by Travel Leaders Group – an $18 billion powerhouse in the travel industry – from March 15 to April 8, 2013, which includes responses from 1,788 consumers throughout the United States.

“As their travel agent experts, we hear directly from our clients who share similar complaints regarding their experiences.  In our survey, we wanted to know how many travelers proactively take some sort of action to resolve those situations,” stated Travel Leaders Group CEO Barry Liben.  “Based on the response to our ‘What would you do?’ questions last year, we knew there was more we needed to examine at this year.  So it’s particularly telling that over 77% of those polled would take some sort of action, if the person in front of them reclined so much that the survey participants were unable to lower their tray table or perhaps unable to open up a laptop. Based on the limited space available to each passenger, we are all trying to navigate the best approach.  This information also allows our travel agent professionals to assist their clients in setting expectations and offering solutions that will help all travelers when faced with these common dilemmas.”

Key Statistics and Findings

When asked, “If you are seated in the middle seat on an airplane and the people on either side of you staked out the armrests, what would you do?” the responses were:

Say something   directly to your seatmates.

27.9%

Call a flight   attendant and let him/her handle the situation.

2.6%

Sit quietly and   say nothing.

48.9%

Not sure.

20.6%

When asked, “If the person in the airline seat in front of you invaded your personal space with an article of clothing and/or their hair so it was directly in front of you, what would you do?” the responses were:

Say something directly to   the person.

68.9%

Call a flight attendant and   let him/her handle the situation.

9.3%

Sit quietly and say   nothing.

13.0%

Not sure.

8.8%

When asked, “If the person in the airline seat in front of you reclined their seat so much that you were unable to lower you tray table or perhaps unable to open up a laptop, what would you do?” the responses were:

Say something directly to   the person.

55.4%

Call a flight attendant and   let him/her handle the situation.

21.8%

Sit quietly and say   nothing.

15.1%

Not sure.

7.7%

When asked, “If the person in the airline seat in front of you ignored crew member instructions to have  their seat back upright for takeoff and/or landing, what would you do?” the responses were:

Say something directly to   the person.

13.4%

Call a flight attendant and   let him/her handle the situation.

28.1%

Sit quietly and say   nothing.

50.1%

Not sure.

8.4%

When asked, “If you were on a flight next to a person who insisted on trying to talk to you the entire flight, what would you do?” the responses were:

Use a book or   other reading materials to try to limit the conversation.

38.1%

Put on   headphones and use a book or other reading materials to limit conversation.

18.9%

Engage them in   conversation for the whole flight.

12.2%

Specifically   let that person know that you would prefer not to talk.

10.4%

Put on   headphones to try to limit the conversation.

8.7%

Pretend to   sleep try to limit the conversation.

7.4%

Put on   headphones and pretend to sleep.

4.3%

When asked, “If you were on a flight with someone who talked so loudly that half the plane could hear them, what would you do?” the responses were:

Say something directly to   the person.

14.4%

Call a flight attendant and   let him/her handle the situation.

27.9%

Sit quietly and say   nothing.

36.0%

Not sure.

21.7%

When asked, What would you do if it appeared parents of a screaming child aboard a plane were not making any attempt to comfort/control their child?” the responses were:

Say something directly to   the person.

7.9%

Call a flight attendant and   let him/her handle the situation.

46.7%

Sit quietly and say   nothing.

30.6%

Not sure.

14.8%

 

This is the fifth consecutive year for this travel survey.  American consumers were engaged predominantly through social media channels such as Facebook and Twitter, as well as through direct contact with travel clients for the following Travel Leaders Group companies: Nexion, Results! Travel, Travel Leaders, Tzell Travel Group and Vacation.com.

Travel Leaders Group is a leader in both the retail travel agency space and corporate travel, and it consistently ranks as one of the top travel companies nationwide. Most recently, Travel Leaders Group was again named among the Top 10 on the Travel Weekly Power List, #1 on the Business Travel News 2012 Business Travel Survey and #1 on Entrepreneur’s latest Franchise 500 list of full-service travel agency franchise businesses.

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Travel Leaders Group (www.travelleadersgroup.com) is transforming travel with a commitment to our vacation and business travel clients via our progressive approach toward each unique travel experience. Having already assisted millions of travelers – through our beginnings as Carlson Leisure Group, a division of Carlson Companies, TraveLeaders and Tzell Travel Group and through the additions of Nexion, Protravel International and Vacation.com – Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With sales of approximately $18 billion, Travel Leaders Group not only ranks as the #1 corporate travel management company by Business Travel News, but it is also among the top ten travel companies on the 2012 Travel Weekly Power List. In 2012, Entrepreneur ranked a Travel Leaders Franchise Brand #1 in the category of “Travel Agencies-Miscellaneous.”