The multiple award-winning product issued over 6,000 alerts to business travel clients related to the massive winter storm and changes to travel arrangements.
Miami, FL (February 3, 2016) – Today, Travel Leaders Corporate – the leading name in business travel – is publicly launching its proprietary “Travel Wire,” already a multiple award-winning, “next generation” communication network that has completed phase one of its development. Travel Wire is revolutionizing business travel communication by giving Travel Leaders Corporate’s clients a more efficient way to reach live agents and stay aware of critical, and often fluid, travel updates through a direct mobile connection – which was on full display during Winter Storm Jonas. Between Friday, January 22, and Sunday, January 24 – when more than 8,800 flights were canceled – Travel Leaders Corporate’s Travel Wire sent out 6,157 alerts, including 1,555 regarding disruptions to client travel itineraries.
“Travel Wire continues to exceed our expectations, as well as those of our clients. Winter Storm Jonas is a perfect, and extreme, example of how this new communication platform can assist our travelers, in real time, with instant information and easy access to a corporate travel agent,” stated David Holyoke, President of Travel Leaders Corporate. “Adoption from our client base has been extremely high. Generally when integrating a new technology you are excited to see 25% adoption, but with Travel Wire, over 90% of our clients are already utilizing the groundbreaking platform.”
Through this new communication platform, Travel Leaders Corporate delivers a seamless way for travelers to reach a travel agent and stay up-to-date on travel disruptions, providing a complete travel enrichment experience. Business travelers utilizing Travel Wire can reach an agent via chat, text, email or with a phone call.
“Imagine your flight is canceled. As everyone rushes to speak with the gate agent, all you have to do is send a text message. On the other end of that message, a corporate travel agent already knows who you are, what flight was canceled and can quickly send you updated information with options to get you to your destination,” continued Holyoke. “Our clients have already utilized Travel Wire in other ways as well. If a meeting runs late, all the traveler has to do is send a text or chat message. The agent automatically knows who the traveler is and how to accommodate their request – from rearranging the car service to checking on flights and hotels – without asking for further information. That’s the power of Travel Wire.”
Travel Wire integrates a state-of-the-art flight notification process, including the status of a trip four hours prior to departure and any delays that may affect the course of a reservation. Travelers can also immediately connect to an agent for support via the same communication channel as their notification. Additionally, if a traveler starts a conversation via the chat feature, then continues it via texting, the information automatically transfers and continues a seamless conversation. Travel Leaders Corporate’s new platform also provides a customized transaction menu based on the traveler’s preferences and access to language translation, visa and passport services and last-minute hotel bookings. This enables quick and easy travel agent interaction through a PCI (Payment Card Industry) compliant text messaging environment. In addition, Travel Wire provides late breaking news alerts with a confirmation of receipt received, assuring that the traveler is safe if an unforeseen circumstance occurs.
“Winter Storm Jonas was the first major test for Travel Wire, and it succeeded with flying colors,” continued Holyoke. “On a typical day in December, the service sent out roughly 1,000 alerts to travelers. With the major winter storm that slammed into the East Coast, Travel Wire communicated efficiently and effectively with our travelers, whether their itineraries were impacted or not, ensuring our clients had all of their travel needs taken care of. Travel Wire’s heightened communication and technology is invaluable for an organization’s travel management program and surpasses the standard for meeting Duty of Care obligations.”
Travel Wire was built for actionable, secure communication and is held to the highest degree of security. In addition to being PCI certified, it is Service Organization Controls (SOC) 1 Type 1, 2 and 3 certified and never shares or exposes personally identifiable information. Travel Leaders Corporate’s Travel Wire is an addition to the travel organization’s already extensive suite of customized service offerings and is compatible with the most widely used operating systems (iOS 5 and up, Android 3.0 and up, OS 10.6 and up, Windows XP and up) and browsers (Safari, Chrome, Firefox, Android, Internet Explorer 8 and up).
For more information or to take advantage of Travel Wire and Travel Leaders Corporate’s personalized service and cutting-edge corporate business travel solutions that provide a complete travel enrichment experience, email firstname.lastname@example.org or call 877-404-4173.
Travel Leaders Corporate is part of Travel Leaders Group, which is the highest ranking American travel management company in Business Travel News’ Business Travel Survey 2015, and had sales of nearly $20 billion in 2015. Travel Leaders Corporate’s consultative approach builds a travel program around clients’ specific needs, rather than requiring them to conform to standardized processes. Unlike mega-agencies, Travel Leaders Corporate provides personalized service that can’t be matched in nameless, faceless call centers. At Travel Leaders Corporate, each client is served by a dedicated team of U.S.-based agents assigned to each account. With a reputation built on reliability and a commitment to excellence, Travel Leaders Corporate offers its clients industry-leading products and services, and continuously seeks higher levels of performance. Headquartered in Miami, FL, and with employees in more than 120 cities across the United States, Travel Leaders Corporate is a forward-thinking, innovative company with a focus on continually improving the customer experience. http://www.trvlldrs.com/
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