Airport security satisfaction and top complaints of Coach Class airline passengers are also revealed in Travel Leaders Group’s survey.
Plymouth, MN (April 22, 2013) – Later this week, the Transportation Security Administration (TSA) will allow certain items on onboard airplanes as part of carry-on baggage such as: pocket knives with blades less than 2.36 inches, toy bats, two golf clubs, and ski poles.In a new, nationwide survey, Travel Leaders Group asked Americans across the country if they are in favor of the change and 73% of those polled do not want pocket knives allowed in airplane cabins. Also, a vast majority (nearly 80%) indicate they do not want fellow airline passengers to have the ability to make cell phone calls inflight. The survey includes responses from 1,788 consumers throughout the United States and was conducted by Travel Leaders Group – an $18 billion powerhouse in the travel industry – from March 15 to April 8, 2013.
“The results are very clear. Most Americans would prefer the status quo with regard to cell phone use inflight. Because so many planes are flying at near capacity and many passengers already feel a lack of personal space within the airplane cabin, it’s understandable that they want to continue to have some amount of peace and quiet whether they are on a short commuter flight or a flight that lasts several hours,” stated Travel Leaders Group CEO Barry Liben. “Hopefully officials who are studying the idea listen to what the public has to say. The same is true for pocket knives in carry-on baggage. This is a real hot-button issue. The TSA’s rationale is that they are aligning their policy to match international rules. International air carriers have different rules for the allowable size and weight of carry-on bags – we don’t follow those guidelines. The rationale doesn’t make sense when so many consumers and flight crew members are opposed to the idea.”
Pocket Knives in Carry-On
Beginning later this week (April 25), the Transportation Security Administration (TSA) will allow certain items on onboard airplanes as part of carry-on baggage such as: pocket knives with blades less than 2.36 inches, toy bats, two golf clubs, and ski poles.
When asked, “Are you in favor of this change or against it?” 73% of those polled said they are not in favor of allowing pocket knives on planes.
|I’m OK with it.||
|I’m OK with everything except pocket knives.||
|I don’t think these items should be allowed.||
|I don’t know.||
Cell Phone Use Inflight
Studies are underway to determine if full cell phone use is safe while inflight and a decision on whether to allow such use (not just “airplane mode”) is expected this summer. In Travel Leaders Group’s survey, nearly 80% of those polled are against allowing passengers to make cell phone calls during flight. Here are the detailed responses:
|I am opposed to it.||
|I am in favor as long as it is not used for conversations.||
|I am in favor of it.||
|I don’t know.||
Additional Statistics and Findings:
- Eliminate One TSA Security Measure: With regard to TSA security screening at the airport, when asked, “Which of the following TSA security measures would you most like to eliminate?” the top responses were: “removing of shoes” (27.9%), “limits on liquids in carry-on baggage” (24.1%), and “none, do not eliminate any security measures” (19.8%).
- Airport Security Satisfaction: When asked, “What is your level of satisfaction with airport security today?” 82.0% indicate they are satisfied or neutral with today’s security measures (62.2% indicate they are “satisfied,”19.8% are “neither satisfied nor unsatisfied” and 18.0% are “unsatisfied”).
- Coach Class Flyers: When asked, “Do you ever fly in Coach Class?” over 94% of those polled said “Yes.” And of those who indicate they fly in Coach Class, when asked what makes flying in Coach most uncomfortable, the top responses were: “Lack of leg room” (49.5%); “seat size” (17.2%) and “pitch of the seat – person in front of me reclines too much” (15.0%).
- When asked, “How much extra time do you typically allow at the airport before your domestic (U.S.) flight?” the top responses were:
|1 hour 30 minutes||
This is the fifth consecutive year for this travel survey. American consumers were engaged predominantly through social media channels such as Facebook and Twitter, as well as through direct contact with travel clients for the following Travel Leaders Group companies: Nexion, Results! Travel, Travel Leaders, Tzell Travel Group and Vacation.com.
Travel Leaders Group is a leader in both the retail travel agency space and corporate travel, and it consistently ranks as one of the top travel companies nationwide. Most recently, Travel Leaders Group was again named among the Top 10 on the Travel Weekly Power List, #1 on the Business Travel News 2012 Business Travel Survey and #1 on Entrepreneur’s latest Franchise 500 list of full-service travel agency franchise businesses.
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Travel Leaders Group (www.travelleadersgroup.com) is transforming travel with a commitment to our vacation and business travel clients via our progressive approach toward each unique travel experience. Having already assisted millions of travelers – through our beginnings as Carlson Leisure Group, a division of Carlson Companies, TraveLeaders and Tzell Travel Group and through the additions of Nexion, Protravel International and Vacation.com – Travel Leaders Group manages leisure, business and franchise travel operations under a variety of diversified divisions and brands. With sales of approximately $18 billion, Travel Leaders Group not only ranks as the #1 corporate travel management company by Business Travel News, but it is also among the top ten travel companies on the 2012 Travel Weekly Power List. In 2012, Entrepreneur ranked a Travel Leaders Franchise Brand #1 in the category of “Travel Agencies-Miscellaneous.”
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