04 Oct Travel Leaders Corporate Names Sue Berman as its New Senior Vice President of Service Delivery
Berman to lead all aspects of company’s travel fulfillment and operations
New York, NY (October 4, 2017) – Today, Travel Leaders Corporate announced the appointment of Sue Berman as Senior Vice President of Service Delivery. In her new role, Berman will be responsible for all point of sales servicing in Travel Leaders Corporate’s travel fulfillment business, transactional processing and support, quality control and integrity, and project management. Her role will be integral to the overall success and vision of the organization by ensuring complete operational efficiency, effectiveness and financial strength through strong process and talent optimization, automation, and the development of standard operating procedures across the service delivery organization. Berman will report directly to Gabe Rizzi, President of Travel Leaders Corporate, and be based in New Jersey.
“Sue has deep experience in the corporate travel world,” said Rizzi. “She has spent her career developing operational excellence, and we are eager for her to put that knowledge to work for Travel Leaders Corporate and our clients. With our current rate of growth and the complexities of leading a large and diverse team servicing many different industry sectors, we need a leader who can serve as a champion for both our customers and team members to drive results for the high goals set, and Sue is that leader.”
Berman began her career as a travel agent with a local agency in New Jersey. Berman then spent 27 years at Carlson Wagonlit Travel, where she rose from Manager to Vice President of Operations, leading over 1,200 employees. In her most recent role as Vice President of Operations, she was responsible for overseeing a budget that generated over $150 million in annual revenue, and designed business continuity solutions. While at Carlson Wagonlit Travel she oversaw and provided strategic direction for transient travel, group air meetings and events, the 24-hour service center and online fulfillment. Berman is well-known for her legacy of people leadership, coaching and developing her team for advancement.
Berman holds a Bachelor of Science Degree from the University of Delaware, and earned her LSS Green Belt Certification in 2014.
“Travel Leaders Corporate provides some of the most innovative services in the industry, but what really sets it apart is the high level of service it delivers for its clients,” Berman commented. “As Travel Leaders Corporate continues to develop its capabilities, it is essential they have a strong and adaptable service delivery team. I look forward to leading them, as we support the company’s pioneering technology and service objectives.”
For more information or to take advantage of Travel Leaders Corporate’s personalized service and cutting-edge corporate business travel solutions that provide a complete travel enrichment experience, email firstname.lastname@example.org or call 877-404-4173.
Travel Leaders Corporate is part of Travel Leaders Group, which is the highest ranking American travel management company in Business Travel News’ Business Travel Survey 2016, and has annual sales of over $21 billion. Travel Leaders Corporate’s three service offerings – Travel Fulfillment, Travel Consulting and Meetings Management – which can be used independently or combined for maximum results. At Travel Leaders Corporate, each client is served by a dedicated team of U.S.-based agents assigned to each account. With a reputation built on reliability and a commitment to excellence, Travel Leaders Corporate offers its clients industry-leading products and services, and continuously seeks higher levels of performance. Headquartered in Plymouth, MN, and with employees in more than 120 cities across the United States, Travel Leaders Corporate is a forward-thinking, innovative company with a focus on continually improving the customer experience. www.tlcorporate.com